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  • How do I check my order status?

    It’s easy! Simply log into your account to view your order history.

    When will my order ship?

    All orders are processed and shipped via USPS Priority Mail within 2 business days. Once your package is shipped, expect domestic orders to arrive in 1-4 days, and international orders to arrive in 8-15.

    How do I track my package after it has been shipped?

    Once your order is shipped, you will receive a Shipment Confirmation email with a tracking confirmation. Use this number to track your package.

    Does Prism Boutique ship internationally?

    Yes! International shipping is $30 for regular sized items and $40 for oversized packages. Items being shipped to Russia will incur a $45 shipping charge.

    Can I cancel or make changes to my order?

    We generally process orders within 2 business days, but we’re usually much faster. Unfortunately, once we’ve fulfilled and shipped your order, we will be unable to cancel or make any changes.

    Can I exchange an item I bought online in person to your store?

    Sure! As long as it wasn’t a sale item, you’re welcome to exchange any online purchases within 21 days of your order date to our brick and mortar store.

    How do I use a promo code?

    Add your selections to your shopping bag and continue to checkout. On the right-hand side, click on ‘Have a promo code?’ then, type in the code and hit ‘Apply.’ Your promotion code will be automatically applied to your order and will be reflected in your order total. The amount of your discount will be listed in the ‘Promotions’ line.* Unfortunately, only one code can be used per order. Please be advised that promo codes cannot be applied to previous purchases. Some exclusions apply.

    How do I use my gift card or store credit?

    On page 2 of the checkout process, input your gift card code in the box under ‘Have a gift card? Enter it here:’ and click the ‘Apply’ button.

    Something I bought went on sale the next day - Can I still use the promo code?

    Sorry, promo codes cannot be used on previous purchases. Be sure to join our mailing list for exclusive access to future promotions, events, exciting news, and more.

    I have a size & fit question. How do I find this information?

    Check out our Size Guide to find your size, or email us with any specific questions at: shop@prismboutique.com.

    How long will it take to process my return?

    Credits onto a giftcard are generally processed within 2 business days after we receive your return.

    I cannot find the answers to my questions, how do I reach Customer Service?

    Simply email us at shop@prismboutique.com or call the store during business hours at 562-433-4341 and we’ll help you out.