Processing Times
All orders placed before 12pm PST Monday through Friday are processed and shipped within four business days of your order date from Long Beach, California.
Please note: during high-volume sales periods, it might take us longer.
Methods & Transit Times
|
SHIPPING METHOD |
PRICE |
ESTIMATED DELIVERY TIME |
|
USPS Standard Shipping for Orders Over $150 |
Free |
7-10 Business days |
|
USPS Standard Shipping |
Calculated |
7-10 Business days |
|
USPS Two-Day Shipping |
Calculated |
2 Business days |
|
International Shipping |
Calculated |
7-14 Business Days |
|
Oversized Shipping Fee |
Additional $20-$50 USD depending on location |
N/A |
We do our best to ensure the timely delivery of all orders, but please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Tracking My Order
Once your package ships, you’ll receive a shipping confirmation email that includes your tracking number. To check the status of your order, log into your account and select the order number you’d like to track, then click the tracking link that appears at the top of the page.
Please note: it may take up to 48 hours from the time we scan your package to when tracking information is available.
Oversized Shipping
For some larger and heavier items, you will incur a flat Oversized Shipping Fee to ensure your items are protected during shipment and your shipping charges are covered. This fee ranges between $20-$40 for locations within the continental United States, and $50 for international locations.
Duties & Taxes
All international packages may be subject to additional duties and taxes. We are not responsible for any additional fees that may incur with international packages. Please check your local customs website for more information.
Prism Package Protection
By selecting Package Protection at checkout and paying an additional fee of approximately 2.75% of your order subtotal, your order will be protected from damage, loss, or theft. In the unfortunate event that your order never arrives or is broken or damaged upon arrival, you can easily file a claim with our team and receive a replacement order or be reimbursed via store credit.
Claims for packages marked "delivered" yet not received must be made 3 days after delivery confirmation date to ensure it was not mis-delivered or found around the premises, but no longer than 15 days. Claims for packages marked "delivered" yet not received are only eligible for a replacement order or store credit. For international orders, you will be responsible for the charges to ship your replacement.
Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from order date. Claims for packages presumed to be lost (where the status is not "delivered") are eligible for a replacement order or reimbursement or your original order costs, not including shipping charges.
To file a claim, simply fill out our Claims Form with your Order ID, contact info, and order issue and someone from our team will get back to you within 2-3 business days.
Package protection is non-refundable.
Lost & Stolen Packages
If you have not purchased Prism Package Protection for your order, we cannot be held responsible for lost and stolen packages, and will not refund or replace your order. If your package has been lost or stolen, please contact the carrier.